We require a 50% deposit by credit card to confirm your reservation. The balance of your room charges are due upon check-in.
We carefully prepare our suites for each arriving guest, so please help us by checking out at our posted time of 11:00 am. Check-in is at 3:00 pm.
Extra precautions have been made in ALL rooms to HELP prevent the spread of COVID-19. Should you require a copy of our AHLA ENHANCED INDUSTRY-WIDE HOTEL CLEANING STANDARDS, please ask management.
We are a registered guests ONLY property. Please make special arrangements if you have someone who needs to visit. Please advise the front desk for special arrangements.
The Lobby and Gallery are open daily from 9:00 am to 6:00 pm for phone calls ONLY! Please ask about our VIRTUAL CHECK-IN process.
Please advise if you will arrive after 6pm for special check-in instructions.
Please note we are pet free and 14 or older property.
We are NOT a clothing optional resort.
Kona Kai Cancellation Policy (UNLESS COVID-19) If you need to cancel a reservation of 6 nights or less, you must let us know at least 21 days prior to your arrival date; six weeks prior for group reservations, holiday reservations or stays of 7 or more nights. Cancellation requirements for “special event” reservations may vary. If you cancel without our required notice we’ll try our best to resell your room; if we do we’ll cheerfully refund whatever portion of your reservation is applicable. We do not refund monies for INCLEMENT WEATHER or other circumstances beyond our control. Deposits are non-transferable to alternate dates. For your safety and security, on June 1st our “Hurricane Cancellation policy” will again go into effect. That policy is, simply, “from June 1st through October 31st, once a NOAA Hurricane Warning is put into effect for Key Largo, you can postpone or cancel your vacation at Kona Kai with absolutely no fees or penalties. [This is the only exception to our cancellation policy. You must confirm any Hurricane cancellation with our reservation desk and receive a cancellation number.]